Frequently Asked Questions.

Simply browse our collections, select your items, and follow the checkout process. Should you need any assistance, our team is always available via service@twoattea.com.

We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and other secure payment methods available at checkout. All transactions are protected with Shopify's industry-leading security protocols.

Orders may be modified or canceled within 24 hours of placement. Please contact us immediately at service@twoattea.com should you need to make any changes.

Yes, we ship worldwide. Shipping fees, customs duties, and estimated delivery times are displayed at checkout. All packages are handled with care and packaged beautifully.

Once your order is confirmed and dispatched, you will receive a tracking confirmation by email. Delivery times vary depending on your location and are indicated at checkout. International shipments may take longer depending on local customs procedures.

Absolutely. Upon shipment, you will receive a tracking number to follow your parcel in real time.

We hope every purchase delights you. Items may be returned within 30 days of receipt, subject to our Return Policy. Returns must be authorized and items must be in original, unused condition including all original packaging.

Yes, exchanges are possible within 30 days of receipt for items in original, unused condition. Custom or personalized products are non-exchangeable. Please contact us at service@twoattea.com to initiate an exchange.

Please contact our team immediately at service@twoattea.com with photos and a brief description of the issue. We will ensure a replacement or resolution is provided promptly.

All Two at Tea tableware is crafted from premium porcelain, food-safe glazed and compliant with European safety standards. Each piece is designed to combine elegance with everyday durability.

Our tableware is dishwasher and microwave safe. We recommend avoiding sudden temperature changes and handling each piece with care. Detailed care instructions are included with each purchase and available on our Product Care Instructions page.

Yes. Every piece is covered by a two-year craftsmanship guarantee against manufacturing defects. For full details please refer to our Warranty & Quality Guarantee page.